Community words, in plain English.

Short definitions of the terms people use when they run Q&A, events and knowledge communities, with examples and tips.

An AMA (ask me anything) is a time-boxed event where one guest answers open questions from a community, usually in writing.

The one reply on a question that the asker or a moderator marks as the reply that actually solved it.

A community of practice is a group of people who share a craft or problem and improve by learning from each other.

A searchable collection of answers a group has already worked out, kept so people can look them up instead of asking again.

Live Q&A is a session where an audience asks questions in real time and a host or panel answers them on the spot.

A moderation ladder is a set of steps, from a light nudge to a ban, that moderators climb only as far as a problem needs.

Office hours are a recurring, open time slot when an expert is available to answer whatever people bring to them.

A profile type is a custom role in a community, such as speaker or mentor, that sets what its members can see, create and join.

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Looking for how Dium scores and marks things?

The explainers cover Dium's own concepts: what a best answer is, how the trust score adds up, and what profile types control.