diumExplainer
How the trust score adds up
A trust score is a number Dium keeps for each member, built from the best answers, helpful votes, replies and live sessions on their record.
How it is earned
Points come from four things you do in any Flow. The weights reward solving problems more than simply posting.
- A best answer is worth 3 points
- A live session is worth 5 points
- A helpful vote on your reply is worth 1 point
- Each reply you post is worth 1 point
How it is lost
The score is recalculated from your current record, not added up forever. So it can go down.
- A best answer mark moves to someone else's reply
- A member removes a helpful vote they gave you
- Moderators hide or delete your replies, or your account is suspended
The inputs at a glance
The same weights apply in every Flow. The score belongs to the member, not to one Flow.
| Input | Weight | Counts when |
|---|---|---|
| Best answer | 3 points each | A reply of yours is marked best on a question |
| Live session | 5 points each | A live session counted on your record |
| Helpful vote | 1 point each | Another member marks one of your replies as helpful |
| Answer | 1 point each | You post a reply on a Wave |
One example
Fictional example. Ravi has posted 12 replies. 4 of them are marked best, other members gave him 10 helpful votes, and he has 1 live session on his record.
| Input | Count | Weight | Points |
|---|---|---|---|
| Best answers | 4 | 3 | 12 |
| Live sessions | 1 | 5 | 5 |
| Helpful votes | 10 | 1 | 10 |
| Replies | 12 | 1 | 12 |
| Total | 39 |
Likes and emoji reactions are separate from helpful votes and do not add points.
Where this comes from
Every rule on this page mirrors how Dium works today. The methodology page explains how scores and marks are calculated and how to raise a correction.
Best answer
The input worth the most per action.
Methodology
How scores are calculated and corrected.
Glossary: live Q&A
Running the sessions that count.