diumStop answering the same question every Monday.
Dium turns your members' questions into marked answers they can search, so your week goes to people, not repeats.
I can link to the answer, but first I have to find it in six months of chat.
My three most helpful members are tired, and nobody sees the work they do.
Leadership wants proof the community matters, and I have screenshots.
A thread went sideways at midnight and I found out at breakfast.
You are not alone on the ROI question
Most community teams believe in the value. Few can show it. Dium gives you counts you can put in a slide, and a searchable record of what got solved.
of community teams say their community has a positive impact.
Source: CMX 2026 (n=174) via Bettermode
can confidently put a number on that value.
Same source, checked Sept 2026
How a question moves through your Flow
A Flow is your community space. Each thread in it is a Wave, with a type, an owner and a status, so you can see what still needs you.
Asked 2
Question · 2 replies
Question · no replies yet
In a session 1
Live now · 14 going · 3 hands raised
Solved 2
Best answer by a member · in search
Best answer by staff · in search
Three things you get back
Fewer repeats
The asker marks the best answer. Solved Waves rise in search, so the next person finds the answer before they post.
Credit for helpers
Every member has a trust score built from best answers, likes and hosting live sessions. Your top helpers become visible.
Numbers for the report
The admin view shows daily, weekly and monthly active members, top contributors, top Waves and open reports.
Tools for the busy parts of your week
Moderation that does not wait for you
Members report spam or harassment. You hide, warn, mute or ban from one queue. Five flags on one person suspend them automatically, and a flag from an owner or organizer acts at once.
A rhythm members can count on
Recurring office hours, AMAs with an end time and a pinned announcement at the top of the feed.
Digests
Daily or weekly email, in each member's time zone, never in their quiet hours.
Slow mode
Space out replies on a heated Wave. The default gap is 30 seconds.
Roles you define
Moderators, hosts, guests or sponsors, each with their own rights.
Coming from another tool?
Many managers keep their chat for banter and move questions to Dium. Honest comparisons, including where the other tool is better:
Dium vs Slack · Dium vs Discord · Dium vs Circle · Dium vs Discourse
Answer it once. Link it forever.
Set up a Flow and move your five most-asked questions in this afternoon.